Find quick answers about DairyMind plans, MooCollar, Gateway, setup and everyday use.
One-Time Purchase: Pay more upfront for your MooCollar Bree hardware. DairyMind is included, with no recurring software fee.
Monthly Plan: Lower your upfront hardware cost and pay $3.99 per cow per month for 12 months for DairyMind. After the 12-month term is completed, there is no recurring DairyMind software fee for that covered setup.
Both plans provide the same DairyMind experience; the difference is how you pay.
The Monthly Plan is designed for larger herds. It lowers the upfront hardware cost, making herd-wide monitoring more accessible for farms ordering 40 or more MooCollar Bree collars.
The minimum order quantity is 10 collars. MooCollar Bree is sold in increments of 10, so available quantities are 10, 20, 30, 40, and so on.
If you enter your herd size in Find Your Plan, the site recommends the next suitable collar quantity in increments of 10.
Gateway pricing depends on your collar quantity and plan:
Your plan page will update the Gateway price automatically based on the selected collar quantity.
Yes. Both the One-Time Purchase and Monthly Plan include the same DairyMind experience. The difference is the payment structure, not the software experience.
Yes. You can adjust your herd size before checkout. The recommended collar quantity, plan eligibility, and Gateway pricing will update based on the resulting order quantity.
After you complete the 12-month Monthly Plan payment term, there are no recurring DairyMind software fees for that covered setup.
The Monthly Plan requires a 12-month payment commitment. Early termination is subject to the applicable purchase agreement. Please review the relevant terms before placing your order or contact support@sveaverken.com if you need clarification.
Yes. A Gateway is required to connect your MooCollar Bree devices and transmit herd data to DairyMind.
MooCollar Bree monitors cow activity, rumination, and feeding patterns to support herd health and heat monitoring.
When connected through the Gateway, herd data is sent to DairyMind so your team can review key signals and manage the herd from one place.
No. DairyMind and MooCollar Bree provide auxiliary herd-management information, including activity, rumination, estrus, and health-related signals.
These insights do not completely replace veterinary diagnosis, professional treatment, or manual observation.
Data delays or offline status can be related to power supply, internet or cellular connectivity, router or firewall restrictions, bandwidth, Gateway placement, physical obstructions, or cattle moving outside the effective coverage area.
If the issue continues, contact support@sveaverken.com with your order details, device serial number, and a description of the problem.
Current DairyMind store settings support the following digital wallets:
The exact payment options shown at checkout can depend on your device, region, and order. Please use the payment methods displayed during checkout.
The DairyMind store currently supports presentment in USD, EUR, and GBP. The currency shown to you may depend on your market and storefront settings.
No. Customer accounts are optional on the DairyMind store. You can shop without creating an account, while still providing the information required to complete and deliver your order.
We currently sell and ship to customers in European Union countries, the United Kingdom, the United States, and Canada. Availability may vary by location, so please check your shipping destination at checkout or contact us if you need help confirming availability in your region.
Yes. Orders that include 20 or more MooCollar Bree collars qualify for free shipping in our supported delivery regions.
Orders are typically processed within 2–5 business days after payment is confirmed.
Most orders are delivered within 7–15 business days after shipment. Delivery times are estimates and may be affected by customs clearance, remote locations, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information usually becomes active within 48 hours after shipment, although carrier updates can sometimes take longer.
Damaged shipment: Contact support@sveaverken.com within 7 business days of delivery. Please include your order number, photos of the outer packaging and product condition, the shipping label, and an unboxing video if available.
Suspected lost shipment: Contact us promptly with your order number, tracking information, and any relevant supporting information. Once the loss is confirmed, Sveaverken will provide an appropriate solution.
We offer a 15-day return policy. You have 15 days after receiving your item to request a return.
Eligible items must be in the same condition as received, unused or unworn, with tags, in the original packaging, and accompanied by a receipt or proof of purchase.
To request a return, contact support@sveaverken.com. Items sent back without first requesting a return will not be accepted.
The recommended exchange process is to return the original item first. Once the return is accepted, you can place a separate order for the replacement item.
After we receive and inspect your return, we will notify you whether the refund is approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact support@sveaverken.com.
MooCollar Bree, including its batteries, and the LoRa Gateway are covered by a 2-year warranty.
Collar webbing is covered for 1 month. DairyMind software includes lifetime free upgrades.
Extended warranty options may also be available on request.
The warranty covers eligible manufacturing defects and hardware failures that occur under normal operating conditions.
Where a defect is confirmed to be covered by warranty, Sveaverken may provide repair or replacement service in accordance with the applicable warranty terms.
Free warranty service does not cover issues such as:
Contact Sveaverken support through the available after-sales channel or email support@sveaverken.com.
To help us diagnose the issue efficiently, please provide:
An unboxing or fault-demonstration video can help speed up diagnosis.
Our support team first performs a remote diagnosis and may provide troubleshooting, firmware, settings, video, or voice guidance.
If the issue cannot be resolved remotely, we may arrange mail-in repair or service through an authorized repair center. The repair center will inspect the product and determine whether the issue qualifies for free warranty service.
The warranty and after-sales policy applies to products purchased through Sveaverken-authorized online sales channels.
Products purchased through unauthorized or grey-market channels may be refused free warranty service. In those cases, please contact the original seller for support.
Yes. Extended warranty services are available upon request. Contact support@sveaverken.com for available options, pricing, coverage details, and terms.
For product, order, return, warranty, shipping, or after-sales questions, contact us at support@sveaverken.com.
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