Find quick answers about MooCollar Bree, DairyMind, Gateway, setup and everyday use.
Yes. DairyMind is included when you purchase MooCollar Bree. DairyMind is not sold as a separate subscription through this store.
Yes. There is no minimum order quantity, and you do not need to order in multiples of 10. You can choose any positive whole-number quantity on the MooCollar Bree product page.
A Gateway is required to connect your MooCollar Bree collars to DairyMind. One Gateway is automatically added when you purchase MooCollar Bree if your cart does not already contain one.
Gateway pricing depends on your total collar quantity:
Please refer to the Gateway price displayed for your current market and the discount applied at checkout.
No. DairyMind is included with MooCollar Bree, with no separate recurring software subscription fee for this purchase.
Yes. You can change the MooCollar Bree quantity on the product page or in the shopping cart. Gateway pricing updates according to the total collar quantity.
If you already own a compatible Gateway, you can purchase additional MooCollar Bree collars without buying another Gateway. Contact support@sveaverken.com to confirm compatibility and arrange the appropriate collar-only purchase process.
DairyMind basic monitoring is included for long-term use with no per-cow monthly subscription fee. AI analysis is available as a trial; after the trial, additional token credits must be purchased to continue using AI analysis. Contact support@sveaverken.com to confirm the trial and token details.
Sveaverken pays applicable import duties, import taxes, and customs-clearance charges under Delivered Duty Paid (DDP) terms. This applies to all physical-product orders shipped to our supported delivery destinations, regardless of collar quantity or free-shipping eligibility.
If a carrier requests payment of import-related charges, please contact support@sveaverken.com with your order number and the payment request.
Yes. A Gateway is required to connect your MooCollar Bree devices and transmit herd data to DairyMind.
MooCollar Bree monitors cow activity, rumination, and feeding patterns to support herd health and heat monitoring.
When connected through the Gateway, herd data is sent to DairyMind so your team can review key signals and manage the herd from one place.
No. DairyMind and MooCollar Bree provide auxiliary herd-management information, including activity, rumination, estrus, and health-related signals.
These insights do not completely replace veterinary diagnosis, professional treatment, or manual observation.
Data delays or offline status can be related to power supply, internet or cellular connectivity, router or firewall restrictions, bandwidth, Gateway placement, physical obstructions, or cattle moving outside the effective coverage area.
If the issue continues, contact support@sveaverken.com with your order details, device serial number, and a description of the problem.
MooCollar Bree is designed for specific housed dairy farming environments. It is not currently suitable for pasture-based or free-grazing management. Please review the supported use conditions before purchasing.
Current DairyMind store settings support the following digital wallets:
The exact payment options shown at checkout can depend on your device, region, and order. Please use the payment methods displayed during checkout.
The DairyMind store currently supports presentment in USD, EUR, and GBP. The currency shown to you may depend on your market and storefront settings.
No. Customer accounts are optional on the DairyMind store. You can shop without creating an account, while still providing the information required to complete and deliver your order.
We currently sell and ship to customers in European Union countries, the United Kingdom, the United States, Canada, Australia, New Zealand, China, Kazakhstan, Kyrgyzstan, Tajikistan, Thailand, Turkmenistan, and Uzbekistan. Availability may vary by destination. Please check your shipping options at checkout or contact support@sveaverken.com if you need help confirming availability.
Orders containing 20 or more MooCollar Bree collars qualify for free shipping to supported delivery destinations. Orders with fewer than 20 collars are subject to shipping charges shown at checkout. Applicable import duties, import taxes, and customs-clearance charges are paid by Sveaverken under DDP terms for all physical-product orders.
Orders are typically processed within 2β5 business days after payment is confirmed.
Most orders are delivered within 7β15 business days after shipment. Delivery times are estimates and may be affected by customs clearance, remote locations, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information usually becomes active within 48 hours after shipment, although carrier updates can sometimes take longer.
Damaged shipment: Contact support@sveaverken.com within 7 business days of delivery. Please include your order number, photos of the outer packaging and product condition, the shipping label, and an unboxing video if available.
Suspected lost shipment: Contact us promptly with your order number, tracking information, and any relevant supporting information. Once the loss is confirmed, Sveaverken will provide an appropriate solution.
We offer a 15-day return policy. You have 15 days after receiving your item to request a return.
Eligible items must be in the same condition as received, unused or unworn, with tags, in the original packaging, and accompanied by a receipt or proof of purchase.
To request a return, contact support@sveaverken.com. Items sent back without first requesting a return will not be accepted.
The recommended exchange process is to return the original item first. Once the return is accepted, you can place a separate order for the replacement item.
After we receive and inspect your return, we will notify you whether the refund is approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact support@sveaverken.com.
MooCollar Bree, including its batteries, and the LoRa Gateway are covered by a 2-year warranty.
Collar webbing is covered for 1 month. DairyMind software includes lifetime free upgrades.
Extended warranty options may also be available on request.
The warranty covers eligible manufacturing defects and hardware failures that occur under normal operating conditions.
Where a defect is confirmed to be covered by warranty, Sveaverken may provide repair or replacement service in accordance with the applicable warranty terms.
Free warranty service does not cover issues such as:
Contact Sveaverken support through the available after-sales channel or email support@sveaverken.com.
To help us diagnose the issue efficiently, please provide:
An unboxing or fault-demonstration video can help speed up diagnosis.
Our support team first performs a remote diagnosis and may provide troubleshooting, firmware, settings, video, or voice guidance.
If the issue cannot be resolved remotely, we may arrange mail-in repair or service through an authorized repair center. The repair center will inspect the product and determine whether the issue qualifies for free warranty service.
The warranty and after-sales policy applies to products purchased through Sveaverken-authorized online sales channels.
Products purchased through unauthorized or gray-market channels may be refused free warranty service. In those cases, please contact the original seller for support.
Yes. Extended warranty services are available upon request. Contact support@sveaverken.com for available options, pricing, coverage details, and terms.
For product, order, return, warranty, shipping, or after-sales questions, contact us at support@sveaverken.com.
Stay up to date with the latest from Sveaverken β from dairy farming insights and product updates to customer stories and events.