Thank you for shopping with Sveaverken DairyMind. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
Orders containing 20 or more MooCollar Bree collars qualify for free shipping to supported delivery destinations.
Orders containing 1–19 MooCollar Bree collars are subject to shipping charges, which are calculated at checkout based on the delivery destination and applicable shipping rate.
Free-shipping eligibility is based on the number of MooCollar Bree collars in the order, not the total order value.Whether or not an order qualifies for free shipping, Sveaverken is responsible for applicable import duties, import taxes, and customs-clearance charges. Customers are not responsible for paying these import-related charges separately upon delivery.
Orders are typically processed within 2–5 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. Processing times may be longer during peak periods, promotional events, or other unforeseen circumstances.
If there is a significant delay, we will notify you by email at support@sveaverken.com.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information usually becomes active within 48 hours after shipment. Updates may be delayed depending on the carrier's system and local logistics operations.
Most orders are delivered within 7–15 business days after shipment.
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, remote delivery locations, public holidays, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.
All physical-product orders to supported delivery destinations are shipped under Delivered Duty Paid (DDP) terms.
Sveaverken arranges shipment and import customs clearance and is responsible for applicable import duties, import VAT/GST, customs-clearance fees, and other charges required for import clearance.
These import-related charges are borne by Sveaverken and will not be collected separately from the customer by the carrier upon delivery. This applies to all physical-product orders, including orders that do not qualify for free shipping.
If a carrier or customs agent requests payment of import-related charges, please contact support@sveaverken.com with your order number and a copy of the payment request so we can investigate and arrange a resolution.
Any shipping charge applicable to your order is displayed at checkout, as explained in Section 1.
If your order arrives damaged, please contact us at support@sveaverken.com within 7 business days of delivery and provide your order number, photos of the outer packaging and product condition, the shipping label, and an unboxing video if available.
If your package is suspected to be lost in transit, please contact us promptly and provide your order number, tracking information, and any other relevant supporting information.
Once the loss is confirmed, Sveaverken will take responsibility and provide an appropriate solution.
All claims are subject to review and verification by the relevant carrier, warehouse operator, or insurance provider, where applicable.
We reserve the right to reject claims that are submitted late, lack sufficient supporting evidence, or do not meet the requirements of this Shipping Policy.
We currently do not ship to Latin American countries or Vietnam.
Available delivery destinations are limited to those supported by our store and shown in the country/region selector and at checkout. Shipping availability may vary by country, region, local regulations, carrier limitations, or product type.
If you are unable to place an order in your region, please contact us at support@sveaverken.com before placing an order.
We may expand shipping availability in the future. Customers may subscribe to our website with a valid email address to receive updates.
We reserve the right to change available shipping destinations where necessary due to local regulations, carrier limitations, or fulfillment restrictions.
Shipping availability may vary by country, region, local regulations, carrier limitations, or product type.
We reserve the right to refuse, limit, or cancel shipments to any destination where fulfillment is not feasible, lawful, or commercially reasonable.
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for delays, failed deliveries, losses, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply before the order can be reshipped.
Please refer to our Return & Refund Policy for detailed information about returns, refunds, eligibility, and procedures.
If both this Shipping Policy and the Return & Refund Policy apply, the Return & Refund Policy will govern matters specifically related to returns and refunds.
If you have any questions about this Shipping Policy or your shipment, please contact us at:
Email: support@sveaverken.com