Sveaverken DairyMind Support Center

Find product resources, software downloads, answers to common questions, and direct support from our team.

Everything You Need, In One Place

From setup guides and product manuals to software access and troubleshooting, DairyMind Support helps your team get started quickly and keep your connected herd system running smoothly.

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Common questions

What does MooCollar Bree monitor?

MooCollar Bree monitors cow activity, rumination, and feeding patterns to support herd health and heat monitoring.

When connected through the Gateway, herd data is sent to DairyMind so your team can review key signals and manage the herd from one place.

How long does delivery take?

Most orders are delivered within 7–15 business days after shipment. Delivery times are estimates and may be affected by customs clearance, remote locations, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Where does DairyMind currently ship?

We currently sell and ship to customers in European Union countries, the United Kingdom, the United States, and Canada. Availability may vary by location, so please check your shipping destination at checkout or contact us if you need help confirming availability in your region.

What is the DairyMind return policy?

We offer a 15-day return policy. You have 15 days after receiving your item to request a return.

Eligible items must be in the same condition as received, unused or unworn, with tags, in the original packaging, and accompanied by a receipt or proof of purchase.

To request a return, contact support@sveaverken.com. Items sent back without first requesting a return will not be accepted.

How long is the DairyMind hardware warranty?

MooCollar Bree, including its batteries, and the LoRa Gateway are covered by a 2-year warranty.

Collar webbing is covered for 1 month. DairyMind software includes lifetime free upgrades.

Still have questions? Explore our full FAQ for more answers.

View All FAQs

Contact us

Our team is here to help with your DairyMind setup and support questions.

Email

support@sveaverken.com

Post

HΓΆgmossevΓ€gen 11,
SE-641 39 Katrineholm, Sweden

Phone Number

+46 (0)150-48 77 00

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